Last updated: May 21, 2025
Lakehouse Creative Group, LLC dba Lakehouse Sweets (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit lakehousesweets.com or place an order through our website.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We collect the following personal information when you place an order or contact us:
- Name
- Email address
- Phone number
- Pickup address or delivery instructions (if applicable)
- Order preferences (e.g., product, colors, decorations)
If you opt for local delivery, we will collect your delivery address to fulfill your order. This information may be used for route planning and delivery coordination. Delivery address information is only used for fulfillment purposes and is not shared outside of what’s necessary to complete your delivery.
We also collect basic usage data through tools like Google Analytics (e.g., IP address, browser type, pages visited, time on site).
We do not collect or store payment card information. Payments are securely handled through Stripe.
How We Use Your Information
We use your information to:
- Process and confirm your orders
- Communicate with you about your order
- Respond to inquiries and customer service requests
- Improve our website and offerings
- Send occasional updates, offers, or announcements (you can opt out at any time)
We may use your email address to send you occasional updates, seasonal promotions, or special offers related to Lakehouse Sweets. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. We use third-party tools such as Mailchimp to manage email communications. Their privacy practices are available at https://mailchimp.com/legal/privacy.
Cookies and Tracking Technologies
We use cookies and similar technologies (like Google Analytics) to:
- Understand how users interact with our site
- Improve site functionality and user experience
You can adjust your browser settings to block cookies, but this may affect how our site functions.
How We Share Your Information
We do not sell or rent your information.
We may share your data with:
- Payment processors (e.g., Stripe) to complete transactions
- Email providers (e.g., Mailchimp) for order communications and newsletters
- Analytics providers (e.g., Google Analytics)
We may also share data if required by law or to protect our business rights.
Data Security
We take reasonable steps to protect your personal information, but no method of online transmission is 100% secure. We encourage you to take steps to protect your own data online as well.
Data Retention
We retain personal information only as long as necessary to fulfill orders and comply with legal obligations. If you’d like us to delete your data, contact us using the information below.
Your Rights
You may request access to or deletion of your personal data at any time by contacting us. We may need to retain certain information for legal or operational reasons.
Changes to This Policy
We may update this policy periodically. If we make material changes, we’ll post a notice on our website. Your continued use of the site means you accept the updated policy.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
- Mailchimp Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC. For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/
Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
- Stripe Their Privacy Policy can be viewed at https://stripe.com/us/privacy
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: contact@lakehousecreativegroup.com