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Last updated: May 21, 2025
Please read these Terms of Service carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms of Service:
- Country refers to: Vermont, United States
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lakehouse Creative Group, LLC, PO Box 1300, Newport, VT 05855.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Promotions refer to contests, sweepstakes or other promotions offered through the Service.
- Service refers to the Website.
- Terms of Service (also referred as “Terms”) mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
- Website refers to Lakehouse Sweets, accessible from https://www.lakehousesweets.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Product Notice
All Lakehouse Sweets products are made in a home kitchen not inspected by the Vermont Department of Health. We cannot guarantee an allergen-free environment. Products may contain or come into contact with common allergens including but not limited to: dairy, wheat, eggs, soy, and nuts.
Placing Orders
By placing an Order through the Service, You warrant that You are legally capable of entering into binding contracts.
Orders for Lakehouse Sweets products must be submitted through our online order form. The form will request details such as:
- Product type and quantity
- Color, decoration, and packaging preferences
- Preferred pickup date
- Contact information (name, email, phone)
After receiving your order form, we will follow up by email to confirm order details, availability, and final pricing. Pricing listed on our website is provided as a general reference, but may vary based on customization or special requests.
No order is confirmed until you have received a written confirmation from us (email is sufficient) and submitted your deposit.
Customization
If you request customized products, additional charges will apply. Customizations will be reviewed and confirmed in writing prior to finalizing your order. Lakehouse Sweets reserves the right to decline customizations that cannot be reasonably fulfilled.
Pricing and Sales Tax
All prices are in U.S. dollars (USD). Prices are subject to change based on availability or scope of customization. Vermont state sales tax will be applied to all orders.
Payment Terms
A 50% non-refundable deposit is required to confirm your order and reserve your pickup date. The remaining 50% is due no later than 7 days before the agreed pickup date.
If your order is placed fewer than 7 days before the pickup date, full payment (100%) is required at the time of confirmation.
If your final payment is not received by the due date (7 days before pickup), we reserve the right to cancel your order and release your reserved pickup date.
Payments are processed securely via a third-party provider (Stripe). We do not store or access your payment information.
By submitting an order through our website or confirming via email, you acknowledge that you have read and agree to be bound by these Terms of Service.
Cancellations and Refunds
Because our products are handmade, perishable, and/or customized we do not offer refunds once an order is confirmed and payment is made.
If you need to cancel your order, you may do so up to 7 days before the scheduled pickup date. In that case:
- Your 50% deposit remains non-refundable.
- You will not be responsible for paying the remaining balance.
If you cancel within 7 days of pickup, the full amount will still be due and is non-refundable.
We do not offer refunds for missed pickups, dissatisfaction based on taste preferences, or changes requested after the order is finalized.
If you experience an issue with your order, please contact us immediately so we can work with you to make it right.
Availability, Errors and Inaccuracies
We do our best to keep product descriptions, pricing, and availability accurate, but occasional errors may occur. We reserve the right to correct any errors and to cancel any order placed with incorrect pricing or information. If this happens, we will notify you and offer a full refund or a chance to update your order.
Price Adjustments
We reserve the right to update our prices at any time prior to confirming your order. Any changes will be clearly communicated during the order confirmation process.
Pickup and Delivery
We currently offer local pickup only. Pickup instructions will be provided, via email, phone, or text, after your order is confirmed.
In the future, we may offer local delivery for an additional fee within a specified radius. If delivery becomes available, the option will be clearly presented at checkout.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Services.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the state of Vermont, within the United States of America, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms of Service may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms of Service
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms of Service, You can contact us:
- By email: contact@lakehousesweets.com